📜 Faavo Ecosystem Privacy Policy
Last Updated: September 2025
Introduction
This Privacy Policy applies to all applications and services under the Faavo Market Place Ecosystem, including:
Faavo (Customer App) – ordering and browsing services
G POS / Faavo POS – vendor point-of-sale system
G Vendor – vendor management tools
G Pilot – delivery driver application
We are committed to protecting your privacy, complying with Google Play Developer Program Policies, App Store Review Guidelines, and all applicable data protection laws.
Account Creation & Management
Customers
Customers can self-register directly in the Faavo app.
During registration, customers provide details such as name, phone number, and delivery address.
Customers can delete their accounts anytime via the in-app Delete Account button.
Vendors & Businesses
Vendor and business accounts cannot be created directly within the apps.
Vendor accounts are created and verified by Faavo staff administrators to ensure business legitimacy, compliance, and secure integration.
Drivers (G Pilot App)
Driver accounts are created exclusively by Faavo staff during onboarding.
Drivers cannot self-register within the app.
Account & Data Deletion
Users may delete their accounts and data in two ways:
In-App Delete Button (Customers)
Available in the Faavo customer app.
When tapped, accounts and associated data are automatically and permanently deleted within 24 hours.
Email Request (Vendors & Drivers)
Vendors and drivers may request deletion by emailing delete@faavo.co.ke.
Requests are processed within 7 business days.
📧 For general help, contact support@faavo.co.ke.
Information We Collect
General Device & App Data (all users)
Device type, operating system, app version
Crash logs, diagnostics, and performance analytics
Push notification tokens
Customers (Faavo)
Name, phone number, delivery address
Order history and preferences
Mobile payment metadata (not full payment info)
Vendors (G POS / G Vendor)
Business profile and contact details
Product listings and pricing
Transactional and operational data
Drivers (G Pilot)
Driver ID and task assignments
Location data (only during active deliveries)
Delivery performance and completion logs
Mobile Payments
When you pay through mobile wallets (e.g., M-PESA, Paybill, or other integrations), we collect:
Payment reference IDs
Transaction amount, time, and status
Associated order/vendor metadata
🔐 We never store full card numbers, PINs, or wallet credentials.
Payments are processed securely through trusted third-party providers.
How We Use Information
Your data is used to:
Provide orders, deliveries, and vendor operations
Process secure mobile payments
Send order status updates and service notifications
Monitor performance, troubleshoot issues, and improve user experience
Location Access (Drivers – G Pilot App)
The G Pilot app requests location permissions for drivers during active deliveries to:
Assign and track delivery tasks
Show real-time tracking to customers and vendors
Optimize delivery routes
📍 Location is not tracked in the background when drivers are not on active deliveries.
Data Sharing & Third-Party Services
We do not sell personal data. Limited data may be shared with:
Hosting providers (e.g., Firebase, Google Cloud)
Payment processors (e.g., M-PESA integrations)
Analytics and crash reporting tools (e.g., Google Crashlytics)
All third parties follow strict confidentiality and data protection obligations.
Data Security
We implement strong security measures, including:
HTTPS encryption for secure transmission
Role-based access permissions
Authentication and audit logging
Data Retention
Data is retained only as long as necessary to provide services and meet legal obligations.
When accounts are deleted (via in-app button or email request), personal data is permanently deleted, except where retention is required by law (e.g., financial records).
Children’s Privacy
Our services are intended for individuals 13 years and older.
We do not knowingly collect personal data from children under 13.
If such data is discovered, it will be deleted immediately.
Your Rights
You can:
Access and review your personal data
Request corrections to inaccurate information
Delete your account and data (via in-app button for customers, email request for vendors/drivers)
Contact:
delete@faavo.co.ke (deletion requests)
support@faavo.co.ke (general help)
Policy Updates
We may update this Privacy Policy from time to time.
Changes will be communicated via app updates, in-app notifications, or our official website.
Continued use of our apps after updates indicates acceptance of the revised policy.
Contact Us
Faavo Market Place
📧 Privacy Requests: delete@faavo.co.ke
📧 General Support: support@faavo.co.ke
🌐 Website: https://faavo.co.ke
✅ Compliance Checklist
Google Play → In-app Delete Account button (customers), clear data-deletion flow, location disclosure, children’s privacy included.
App Store → In-app account deletion, contact details, self-registration explained, vendors & drivers handled by admin, clear parental age restriction.